Frequently Asked Questions
Everything you need to know about your Kelme sportswear and orders.
How do I determine the right size for Kelme footwear?
We recommend measuring your foot length and referring to our detailed size chart on the product page. Since Kelme performance shoes often feature a snug fit for better control, consider sizing up if you prefer a roomier feel.
What is the standard shipping time for orders?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, while express options are available at checkout.
Can I return or exchange my sports gear?
Yes, we offer a 30-day return policy. Items must be in their original condition, unworn, and with all tags attached. Please visit our Returns Portal to start your request.
How should I care for my Kelme team jerseys?
To preserve the technical fabric and printed logos, we recommend machine washing in cold water on a gentle cycle and air drying. Avoid using bleach or ironing directly on the graphics.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
Do you offer bulk discounts for sports clubs or teams?
Yes, Kelme provides special pricing for team uniforms and bulk equipment orders. Please contact our dedicated Team Sales department for a custom quote.